Today I almost quit my job. If I had another job lined up already that I know would pay me comparably, I would have just left. I’m sick of lying to customers and getting yelled at when I tell the truth.
Here’s the situation. For those of you who don’t know, my job is doing tech support for an internet company. People call me and tell me their internet is broken, and I have to fix it. We do the same thing that companies like AOL do, only we’re a lot smaller. Small as in a two-room office in a building in Worcester. A lot of people sign up with us for that reason- it’s a small company, you talk to the same 5 people every time you call, we know what we’re doing, generally nice, we can get things done without going through a dumb script. We all have real-life computer knowledge, whereas some companies just get people to read pre-scripted questions and answers off a paper.
Anyhow, I think my boss doesn’t want people to know we’re a small company. I personally think it’s cool that were a little indie ISP like that, competing with the AOLs and Verizons of the country. My mistake tonight was this: there was a business DSL customer who had been down for a week. We needed to send him a new modem, but nobody could figure that out except me. He was pissed and told me he’d better have the modem at his desk by 10 on Saturday. I told him I would configure him a router myself, make sure it works, and get it shipped as fast as possible. I’m only allowed to authorize 2-day ground shipments, I need approval for anything faster.
Well I get in trouble for telling the customer I would configure it myself. Apparently I have to make up some fucking bullshit story about how “I need to contact the warehouse to get a new modem sent to the engineering department and have them configure it, and then the shipping department would figure out how quickly it would be shipped.” Here’s what really happens: I reach over my desk and grab one of about 200 modems that are stacked up in the corner. I plug it in and set it up. Put it in an empty box, give it to a fella named Big Ryan who prints out a shipping label. Then I take the box and get on my skateboard and ride down the street, up an elevator, and drop the shit in a box. There is no warehouse, no shipping department, none of that shit. It is me and Ryan and my skateboard that is getting these things sent out.
Also, my boss called the guy and told him we would send the modem “DHL OVERNIGHT.” DHL is a shipping company, like UPS or FedEx. The term “overnight” would make you think that it would be there the next morning. But this is “DHL Overnight,” and it is the weekend, so he won’t have that until MONDAY. Meaning he is going to call me tomorrow and ask where the fuck his shit is, because we promised him overnight. And it is my job to tell him it was sent DHL OVERNIGHT which doesn’t necessarily mean the next morning. Then he will probably cancel and I will get blamed for losing a customer.
My job stresses me out.
Hung out with Julia and her friend tonight, went to Moe’s for the 4th time this week, etc. The girl asked “where is your friend with the black hair?,” meaning Rod. But he was working. Met up with Cailah and her friend, drove Julia home, went to Cailah’s and watched tv and now I am home trying to fix my mp3 player which broke and it sucks. THX 2 JULIA 4 CHEERING ME UP 2NITE. <3